USER INSIGHTS ON A CITY LEVEL IN TRONDHEIM, NORWAY

2018

This is a master thesis detailing the development and design

of a policy design model for the city of Trondheim, Norway.

The purpose has been to improve policy making in Trondheim

municipality toward more meaningful and future proof policies

for the citizens. Trondheim municipality runs a city of more than

190.000 inhabitants, with a multitude of responsibilities for

education, welfare, sanitation, infrastructure, city development,

business and culture. In this thesis we have leveraged qualitative

insights from interviews, workshops and obervations of the

political process to explore how the political process and the

citizens can be strategically integrated through futuring and

prototyping. This resulted in a conceptual model for policy

design with 5 steps, one of which has been tested with positive

results in a workshop with 5 city council politicians.

NTNU