USER INSIGHTS ON A CITY LEVEL IN TRONDHEIM, NORWAY
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- Institutt for design 
This is a master thesis detailing the development and designof a policy design model for the city of Trondheim, Norway.The purpose has been to improve policy making in Trondheimmunicipality toward more meaningful and future proof policiesfor the citizens. Trondheim municipality runs a city of more than190.000 inhabitants, with a multitude of responsibilities foreducation, welfare, sanitation, infrastructure, city development,business and culture. In this thesis we have leveraged qualitativeinsights from interviews, workshops and obervations of thepolitical process to explore how the political process and thecitizens can be strategically integrated through futuring andprototyping. This resulted in a conceptual model for policydesign with 5 steps, one of which has been tested with positiveresults in a workshop with 5 city council politicians.