Kvalitetssikring og læring - Bruk av kunnskap fra kvalitetsavvik til kontinuerlig forbedring av byggeprosess.
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The Norwegian construction industry is characterized by slim margins, and is, according to anindustry report from 2014 facing a big challenge with an inordinate amount of quality deviations(Bygg21, 2014, p. 9). This despite widespread implementations of quality assurance systems,based largely on the international certification standard ISO 9001:2015. This certificationdemands among other things, documentation of quality deviations, and in its latest version, asystem for managing the organizations knowledge. (Standard Norge, 2015, p. 23 and 16).The master thesis proposes a synthesis of these demands, and seeks to highlight the connectionbetween knowledge management, quality assurance, and continuous improvement, throughrelevant theories. This is then compared to how construction companies deal with qualitydeviations as of today, to answer the thesis question:How can construction companies in the Norwegian AEC industry use knowledge from qualitydeviations for continuous improvement of the building process and product deliverances?A case study has been conducted in the handling of quality deviations in the AEC industry,within two construction companies. The case study shows concurring descriptions of howquality deviations are discovered and handled through dedicated quality assurance systems. Bycomparing the findings to theoretical models, the thesis argues that the handling of qualitydeviations can serve as an effective generator of knowledge. However, it is indicated that theconstruction companies do not succeed in utilizing the knowledge acquired from qualitydeviations to assure continuous improvement of the construction process. This is based on theview of working with quality deviations as being mainly an administrative procedure; Not apart of the companies knowledge management strategy.Consequently, the master thesis proposes concrete measures to ensure that knowledge fromquality deviations are used for continuous improvement of the construction process, and furtherresearch is suggested.