Does Information Quality matter?

Abstract

Information quality has been proposed as one of the determining factors for perceived information system success. Fehrenbacher and Helfert have studied contextual factors of information system use (e.g. different user types, types of business activities supported, etc.) that influence the perceived importance and the trade-offs of information quality criteria. In this paper we will use their framework in a discussion of the findings from a study we conducted on the implementation of an electronic messaging system (emessaging) in Norwegian healthcare aimed at supporting collaboration between different health care actors. The system has a high perceived success even though the information quality of the message content offers room for improvement according to health personnel using the system.