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Does Information Quality matter?

Toussaint, Pieter Jelle; Melby, Line; Hellesø, Ragnhild; Brattheim, Berit J
Journal article, Peer reviewed
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PAHI2017-Tousssaint-Brattheim.pdf (407.6Kb)
URI
http://hdl.handle.net/11250/2486843
Date
2017
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  • Institutt for datateknologi og informatikk [3870]
  • Institutt for sirkulasjon og bildediagnostikk [1048]
  • Publikasjoner fra CRIStin - NTNU [20842]
Abstract
Information quality has been proposed as one of the determining factors for perceived information system success. Fehrenbacher and Helfert have studied contextual factors of information system use (e.g. different user types, types of business activities supported, etc.) that influence the perceived importance and the trade-offs of information quality criteria. In this paper we will use their framework in a discussion of the findings from a study we conducted on the implementation of an electronic messaging system (emessaging) in Norwegian healthcare aimed at supporting collaboration between different health care actors. The system has a high perceived success even though the information quality of the message content offers room for improvement according to health personnel using the system.
Publisher
CEUR Workshop Proceedings
Journal
CEUR Workshop Proceedings

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