Blar i Institutt for datateknologi og informatikk på emneord "knowledge work"
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IS supported service work: a case study of global certification
(Doctoral Theses at NTNU, 1503-8181; 2011:137, Doctoral thesis, 2011)The thesis approaches the issue of IS support for service work, understood as distributed knowledge work taking place as a negotiation between diverse interests. It is based on an ethnographically inspired, longitudinal ...