Browsing Institutt for datateknologi og informatikk by Author "Aagesen, Gustav"
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Multi-channel Provisioning of Public Services
Aagesen, Gustav (Doktoravhandlinger ved NTNU, 1503-8181; 2012:195, Doctoral thesis, 2012)Information technology facilitates a continuous change in how public services are organised and provided. Influenced by external and internal requirements, the changes are step-wise and non-linear, each step facilitating ...