A global survey on the current state of practice in Zero Defect Manufacturing and its impact on production performance

Abstract

To be competitive in dynamic and global markets, manufacturing companies are continuously seeking to apply innovative production strategies and methods combined with advanced digital technologies to improve their flexibility, productivity, quality, environmental impact, and cost performance. Zero Defect Manufacturing is a disruptive concept providing production strategies and methods with underlying advanced digital technologies to fill the gap. While scientific knowledge within this area has increased exponentially, the current practices and impact of Zero Defect Manufacturing on companies over time are still unknown. Therefore, this survey aims to map the current state of practice in Zero Defect Manufacturing and identify its impact on production performance. The results show that although Zero Defect Manufacturing strategies and methods are widely applied and can have a strong positive impact on production performance, this has not always been the case. The findings also indicate that digital technologies are increasingly used, however, the potential of artificial intelligence and extended reality is still less exploited. We contribute to theory by detailing the research needs of Zero Defect Manufacturing from the practitioner’s perspective and suggesting actions to enhance Zero Defect Manufacturing strategies and methods. Further, we provide practical and managerial suggestions to improve production performances and move towards sustainable development and zero waste.