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How vessel traffic service operators cope with complexity – only human performance absorbs human performance

Relling, Tore; Hildre, Hans Petter; Lützhöft, Margareta Holtensdotter; Ostnes, Runar
Journal article, Peer reviewed
Accepted version
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Relling (966.8Kb)
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http://hdl.handle.net/11250/2634610
Utgivelsesdato
2019
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  • Institutt for havromsoperasjoner og byggteknikk [432]
  • Publikasjoner fra CRIStin - NTNU [19694]
Originalversjon
Theoretical Issues in Ergonomics Science. 2019   10.1080/1463922X.2019.1682711
Sammendrag
The Vessel Traffic Services is a control system in the maritime traffic system where the VTS operators need to cope with a complex environment to contribute to safe and efficient ship movements. By using cognitive task analysis (CTA), the study has explored how the VTS operators cope with complexity. The study shows how complexity requires the operators to have a large variety in their responses, and these responses are based on personal experience, organisational knowledge, teamwork, and communication. However, the combination of the operators’ experience and complexity in the environment lead to a large variation in the operators’ response.
Utgiver
Taylor & Francis
Tidsskrift
Theoretical Issues in Ergonomics Science

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