Smart Cities - Co-Creation for Sustainable Behaviour

Abstract

The aim of this thesis is to address the previously identified shortcomings of citizen involvement in the design and development process of behaviour change applications in a city. Thereby applications shall make use of Internet of Things technology, and employ behaviour change strategies that are grounded in reflective learning. This is done by extending previous work on Tiles, a card-based ideation toolkit for the Internet of Things. The extension comprises tool components for reflective learning and urban mobility, allowing thus non-expert end-users to co-create reflective behaviour change applications. Design Science constitutes thereby the underlying paradigm of the conducted research, being driven by the creation of innovative artefacts addressing real-world problems. The here presented artefact was developed and evaluated in three consecutive iterations. A total of 5 ideation workshops, comprising 18 participants, were conducted for evaluation purposes. Results suggest that the tool and workshop were perceived as useful by participants, and fostered reflection on different aspects of mobility behaviour. Furthermore, by participants devised applications sufficiently supported reflection. This shows that the tool and the extension are promising means for co-creation activities with end-users.