Towards improving an organization's ability to procure software intensive systems: A survey

Abstract

This report presents a three-step investigation conducted to identify problems and challenges experienced by small and medium sized organizations procuring software intensive systems. Archival research is carried out to see if the available procurement guidelines are applicable for small and medium sized organizations. Data has been collected through questionnaires and interviews with the organizations employees responsible for software procurements. The quantitative data has been analyzed using statistical methods, in an attempt to identify the main weaknesses in the current procurement procedures. In addition, the qualitative data are analyzed to complement the findings made from the quantitative data. Results indicate that the organizations who participated in the survey seldom follow a predefined procedure when they execute software procurements. However, organizations that do have a defined, formalized procurement procedure are significantly more satisfied with their procurements. In addition, risk management is seldom integrated in software procurements despite the fact that the organizations to some extent consider software procurement as a risky activity. Recommendations derived from the survey results are offered to increase the organization s ability to procure and use software intensive systems.