Building a Production Module for a Telecommunications Company

Abstract

Nowadays the computer science is extremely important in business; thanks to it you can automate tasks, streamline processes and obtain information. The best resource for the new companies is the information. I mean, today the information is very necessary with the new technologies. Employers who are responsible to decide in their companies, have begun to understand that the information helps their business and also can be one of the best critical factors that can show us if the company work is successfully or not. (1) In recent years organizations have recognized the importance of managing key resources such as the working hours and the raw materials. ERP applications are often used to standardize business processes and unify data; the importance of that software in the companies is growing every day. Although we also can say that in some cases the ERP software doesn´t solve some business problems because there are processes that aren´t standard or common. Moreover, if we would create a module for our company it has to be usable .The usability is very important because that and the automation will help to increase the performance of coordinators. This project is a study of a particular case of a telecommunications company in which it has found a problem with the production process; In This Project we will be able to solve each problem that will appear in various stages of construction our module. These steps include: a study about if there are problems in the selected area of business, whether buying or building a new module, heuristic techniques and methods to improve the usability, quality of build module using polls, usability guidelines, use case... The results have improved the production of the company and the system provides the necessary information to the coordinators but the coordinators want further improvement. The study of the usability helps users to be ready to use the software correctly.