Browsing Institutt for internasjonal forretningsdrift by Subject "Service quality"
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Determinants of customer satisfaction: a study of grocery stores in Norway
(Master thesis, 2017)Purpose: In recent times, grocery stores (superstores) can be considered as one of the basic needs of every person. The main purpose of this study therefore, is to find out what factors effect customer satisfaction of ... -
Impacts of language and cultural differences on service experience: A study of consumer hotel and restaurant experiences in Nepal
(Master thesis, 2018)There are several issues while communicating in languages other than the mother tongue. The impact of use of second language Nepali and its influence on the service experience in the trekking area especially in Annapurna ...