Blar i Institutt for design på tidsskrift "Lecture Notes in Computer Science"
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Chatbot Personalities Matters: Improving the User Experience of Chatbot Interfaces
(Journal article; Peer reviewed, 2019)In this study, we investigated the impact of a match in personality between a chatbot and the user. Previous research have proposed that personality can offer a stable pattern to how chatbots are perceived, and add consistency ...