• Becoming a Guest: On Proximity and Distance in Mental Health Home Treatment 

      Hochwarter, Stefan; Schwarz, Julian; Muehlensiepen, Felix; Monteiro, Eric (Peer reviewed; Journal article, 2022)
      Mental health home treatment is a service where patients with severe mental illnesses are visited by a multiprofessional psychiatric care team at their homes. In Germany, inpatient-equivalent home treatment as a specialized ...
    • Caseworkers’ participation in procurement: Infrastructuring Child Welfare Services in Norway 

      Dahl-Jørgensen, Tangni Cunningham; Parmiggiani, Elena (Peer reviewed; Journal article, 2023)
      Procurement is a widely adopted collaborative approach for acquiring new systems in the public sector. It exemplifies a situation in which the early stages of digital system design define the boundaries and constraints of ...
    • Co-Creating Platform Governance Models Using Boundary Resources: a Case Study from Dementia Care Services 

      Farshchian, Babak Amin; Thomassen, Hanne Ekran (Journal article; Peer reviewed, 2019)
      Digital labor platforms are gaining in popularity in our societies. Information systems and software engineering disciplines have focused on organizational and technological aspects of these platforms, favoring the views ...
    • From artefacts to infrastructure 

      Monteiro, Eric; Pollock, Neil; Hanseth, Ole; Williams, Robin (Journal article; Peer reviewed, 2013)
      In their initial articulation of the direction of the CSCW field, scholars advanced an open-ended agenda. This continuing commitment to open-ness to different contexts and approaches is not, however, reflected in the ...
    • Infrastructuring as ambiguous repair: a case study of a surveillance infrastructure project 

      Mikalsen, Marius; Farshchian, Babak A.; Dahl, Yngve (Journal article; Peer reviewed, 2017)
      Health and welfare organisations are under increased scrutiny regarding their ability to make innovations in and increase the productivity of their services by digitising and automating them. Our empirical case study focuses ...
    • This Is Not a Fish: On the Scale and Politics of Infrastructure Design Studies 

      Parmiggiani, Elena (Journal article; Peer reviewed, 2017)
      Interconnected workplace information technologies (information infrastructures) are distributed across user and system types, agendas, locales, and temporal rhythms. The term infrastructuring describes the design of ...
    • Using a Service Lens to Better Understand Practices –and Vice Versa 

      Farshchian, Babak A.; Mikalsen, Marius (Peer reviewed; Journal article, 2023)
      Many studies of practices involve service exchange, and many service researchers have discovered the central role that sociotechnical practices play in service –in particular, within the service-dominant logic school of ...