Blar i Institutt for datateknologi og informatikk på forfatter "Salvesen, Leif Martin"
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Developing human/AI interactions for chat-based customer services: lessons learned from the Norwegian government
Vasilakopoulou, Polyxeni; Haug, Arve; Salvesen, Leif Martin; Pappas, Ilias (Journal article; Peer reviewed, 2022)Advancements in human/AI interactions led to smartification of public services via the use of chatbots. Here, we present findings from a clinical inquiry research project in a key public service organisation in Norway. In ...