| dc.description.abstract | Purpose:
the purpose of this research is to develop quality assurance dashboard for Engineer To Order manufacturing based Small to Medium Enterprises. Based on this research, quality-related indicators for dashboard content were identified for engineer-to-order SMEs, and a dashboard was developed for a case company confirming SMEs' capabilities.
Design: The research is based on literature study and case study. Following research questions are answered with literature study to identify dashboard content for ETO based SMEs and to establish step by step guideline to develop the dashboard. Case study is carried out with the development of a quality assurance dashboard for the case company to understand complete phenomenon with practical implementation.
Findings:
RQ1: What are the critical factors need to be considered for identification of quality assurance indicators for manufacturing of ETO based SMEs?
Critical quality factors that can be considered for identification of the quality assurance dashboard for ETO bases SMEs are a) customer satisfaction, b) Process Quality metrics, c) Supplier Quality Metrics d) Process Improvement e) Employee involvement
RQ2: What are the dashboard indicators for quality assurance for manufacturing for ETO based SMEs?
Based on critical factors, from literature study, most significant indicators identified for ETO based SMEs are on time deliver, Rework cost, Defect Cost, Top performer, top supplier indicators
RQ3: How to develop QA dashboard for manufacturing for ETO based SMEs
To develop a dashboard, ten specific steps are identified that considered capabilities and challenges of ETO based SMEs.
The case study illustrates how the guidelines are simple to follow for an SME with challenges. Moreover, the developed dashboard with dummy data shows how it would be beneficial for SMEs, as well as laying the groundwork for developing a dashboard with actual data.
Contribution:
The research filled the gap in identifying quality assurance dashboard content and developing such a dashboard while considering the characteristics and capabilities of SMEs. Further, this research was able to contribute to the practical field since ETO based SMEs can use it to develop a quality assurance dashboard that is specifically tailored to their needs and takes advantage of modern tools.
Limitation:
Due to data security concerns, this research uses dummy data to develop the dashboard. As a result, the entire phenomenon and challenges of the actual data collection strategy cannot be uncovered. | |
