Factors influencing QoE of video consultations
Peer reviewed, Journal article
Accepted version
Permanent lenke
https://hdl.handle.net/11250/2982126Utgivelsesdato
2021Metadata
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Originalversjon
10.1109/QoMEX51781.2021.9465376Sammendrag
During the Covid-19 pandemic, the use of videoconferencing for medical consultations between patients and general practitioners (GPs) has strongly increased. The aim of this work-in-progress paper is to investigate which factors (technical and non-technical) influence patients' and doctor's Quality of Experience with video consultations (“tele-consultations”) and how. We report on findings from an online questionnaire (N=109) and an (ongoing) semi-structured interview study targeting GPs (N=4), highlighting the importance of both technical and nontechnical factors.