Factors influencing QoE of video consultations

Brattbak Øie, Even; Koniuch, Kamil; Cieplínska, Natalia; De Moor, Katrien
Peer reviewed, Journal article
Accepted version
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URI
https://hdl.handle.net/11250/2982126
Date
2021
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Original version
10.1109/QoMEX51781.2021.9465376
Abstract
During the Covid-19 pandemic, the use of videoconferencing for medical consultations between patients and general practitioners (GPs) has strongly increased. The aim of this work-in-progress paper is to investigate which factors (technical and non-technical) influence patients' and doctor's Quality of Experience with video consultations (“tele-consultations”) and how. We report on findings from an online questionnaire (N=109) and an (ongoing) semi-structured interview study targeting GPs (N=4), highlighting the importance of both technical and nontechnical factors.
Publisher
Institute of Electrical and Electronics Engineers (IEEE)
Journal
International Workshop on Quality of Multimedia Experience (QoMEX)
Copyright
© IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.