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dc.contributor.authorSletvold, Hege
dc.contributor.authorNguyen, Thianna
dc.date.accessioned2021-10-27T07:37:30Z
dc.date.available2021-10-27T07:37:30Z
dc.date.created2021-05-10T08:50:19Z
dc.date.issued2021
dc.identifier.citationInternational Journal of Pharmacy Practice (IJPP). 2021, 1-6.en_US
dc.identifier.issn0961-7671
dc.identifier.urihttps://hdl.handle.net/11250/2825866
dc.description.abstractBackground In pharmacies, communication is essential for providing information about medicine and counselling customers on the correct use of medications. Previous studies have described pharmacists experiencing language and cultural barriers in communication with foreign-language (FL) customers. Objective This study aimed to explore FL customer experiences and perceptions of medication information received in the pharmacy. Methods A qualitative method was used, including interviews in five focus groups. Study participants (N = 18) spoke Arabic or Kurdish but lived in Norway and had the experience of purchasing medicine over the counter and/or prescription medicines in a Norwegian pharmacy. A descriptive thematic content analysis was conducted. Key findings Overall, the FL customers were satisfied with the pharmacy service. However, they were divided in their views of the pharmacy role, which could affect how they received medication information. Communication barriers were prominent, and FL customers related language and cultural barriers to negative health outcomes. Their preferences on medication information were not met. Several communication facilitators that could support medication information were mentioned: simplified prescription labels, written information, pictograms, mobile apps, interpretators and bilingual staff. Conclusions The FL pharmacy customers’ experience of communication barriers and unfulfilled needs for medical information can be a threat to patient safety. To overcome the barriers and ensure the correct use of medicines, health-care personnel in pharmacies must apply an array of communication aids, adapted to the diversity in language, culture and health literacy in the heterogenous population.en_US
dc.language.isoengen_US
dc.publisherOxford University Pressen_US
dc.titleExperiences and perceptions of foreign-language customers on medication information received in the pharmacy – a focus group studyen_US
dc.typePeer revieweden_US
dc.typeJournal articleen_US
dc.description.versionacceptedVersionen_US
dc.rights.holderThis is the authors' accepted manuscript to the article. Locked until 8.5.2022 due to copyright restrictions. The version of record is available online at: http://dx.doi.org/10.1093/ijpp/riab021en_US
dc.subject.nsiVDP::Samfunnsfarmasi: 812en_US
dc.subject.nsiVDP::Community pharmacy: 812en_US
dc.source.pagenumber1-6en_US
dc.source.journalInternational Journal of Pharmacy Practice (IJPP)en_US
dc.identifier.doi10.1093/ijpp/riab021
dc.identifier.cristin1909049
cristin.ispublishedtrue
cristin.fulltextpostprint
cristin.qualitycode1


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