Towards a Maturity Improvement Process – Systemically Closing the Socio-Technical Gap

Abstract

In this paper we present ongoing research into escalation maturity measurements of organizations. We outline how to integrate a socio-technical approach and LIFT-methodology to improve the escalation maturity improvement process. We suggest this approach can help to close the socio-technical gap in information (cyber) security, and plan to test our ideas on relevant public organizations. Our suggested process consists of three phases, the maturity modelling itself with the analysis of the results, the destination acceptance to define the acceptable level and define the action strategy, and finally the implementation phase with the plan and use of learning methods to apply the strategy. We suggest that an ongoing evaluation of the process must be outlined, to validate the effect of the improvement action points suggested.