Value Chain Integration – A Framework for Assessment

Abstract

Despite an abundance of research on the topic, firms continue to struggle with integrating their value chains in order to create and deliver more value to customers. Silo-thinking (rather than systems-thinking) is a typical symptom of poorly integrated value chains. In this paper, we explore the enablers of better value chain integration, before developing and presenting a framework that can be used for assessing the maturity of value chain integration in organizations. We draw on practical insights from a multiple case study of several diverse companies currently working with the systematic integration of their value chains.