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Towards Super User-Centred Continuous Delivery: A Case Study

Klemets, Joakim; Storholmen, Tore Christian B
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URI
https://hdl.handle.net/11250/2729721
Date
2020
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  • Institutt for datateknologi og informatikk [3873]
  • Publikasjoner fra CRIStin - NTNU [20948]
Original version
http://dx.doi.org/10.1007/978-3-030-64266-2_9
Abstract
To develop well designed socio-technical systems for a particular context user involvement is essential. Emerging software development approaches that enable continuous delivery of software functionalities provide new opportunities as to how users can be involved in shaping the design. We present a case study of a software project at a Norwegian engineering and construction company in their effort to move towards a user-centred development approach that leverages on continuous delivery principles. We investigate how user representatives in form of super users have been involved in the process and their role in forming and implementing new digital technology in practice. We conclude that utilising super users have been instrumental to design a system that meet users’ needs. Providing opportunities to test the system in a production environment gave rise to new ideas on how to further refine the design. Involving super users also facilitated system adoption among workers.
Publisher
Springer

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