Resilience in emergency management teams
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This thesis is an explorative study of resilience in emergency management, including different actors experiences with, and expectations to, interaction by use of collaboration technology in situations of emergency. The study is comprised of interviews with important actors within the Norwegian petroleum industry, i.e. operators, contractors, authorities, and other relevant informants. Further, a literature review is presented upon the theme trust among distributed actors. The findings in this study show that there is a small degree of IO (Integrated Operations) concepts between the different external actors within emergency management. However, there is a somewhat higher utilization of these concepts between the company s internal actors. This study recommends that the operator companies should turn to the organizations which offer to handle the 2nd line emergency management, and analyze what kind of collaboration technologies they utilize with respect to information sharing during an emergency. It is not possible to anticipate every possible scenario, meaning that the actors should focus on being prepared to be unprepared and thereby rely on their improvisation skills. Further, in order to make the emergency management more resilient, it is necessary to implement more of the IO concepts which are available today while, at the same time, trusting the technology to a greater extent. Another important factor is that the contractor companies wants to be more involved at the operator s emergency management planning and training events. As mentioned in this thesis, my opinion is that the inclusion of contractor companies is something which the industry should take into consideration. Such a contribution may, along with implementation of IO concepts, make the emergency management more resilient and render possible to react on early warnings such that emergencies could be avoided.