Toward Employee-Driven Digital Innovation in Public Organizations Through the Use of Action Design Research

Abstract

Innovation is important for development in the private sector, but inevitably public sector also needs innovation to enhance services and processes, with research on employee-driven digital innovation in public organizations being limited. We propose a study in a public organization based on action design research (ADR) methodology to enhance theoretical knowledge and develop practice in relation to employee-driven digital innovation. This research-in-progress study follows the divided stages of ADR, where the stage of problem formulation is to be conducted through semi-structured interviews. Findings from stage 1 will provide knowledge about the phenomenon with a public organization as a context and make up the problem definition within ADR. The stage of building, interventions and evaluation is to be conducted with interventions in focus groups where we will investigate how to increase adoption of employee-driven digital innovation and how introducing digital tools can support employee-driven digital innovation as an innovation practice. The study aims to contribute by creating general solution concepts about employee-driven digital innovation.