The relations between IT work distribution, project benefits management and organizational performance
Journal article, Peer reviewed
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In this paper we study the distribution of effort across IT development and maintenance activities, termed IT work distribution. We surveyed 88 Norwegian organizations as part of a longitudinal analysis including data for several decades. Between 1998 and 2018 we observe a stable pattern of IT work distribution with no increase in the amount of work that organizations put into value adding activities. Organizations that channeled much effort into value-adding activities reported significantly better realized benefits from their IT activities, a higher degree of competitiveness, and adopted IT project benefits management practices to a greater extent. We propose future studies to uncover causal relationships between our studied practices.