| dc.contributor.author | Smestad, Tuva Lunde | |
| dc.contributor.author | Volden, Frode | |
| dc.date.accessioned | 2019-09-06T08:53:47Z | |
| dc.date.available | 2019-09-06T08:53:47Z | |
| dc.date.created | 2019-07-02T11:42:55Z | |
| dc.date.issued | 2019 | |
| dc.identifier.citation | Lecture Notes in Computer Science. 2019, 11551 170-181. | nb_NO |
| dc.identifier.issn | 0302-9743 | |
| dc.identifier.uri | http://hdl.handle.net/11250/2612881 | |
| dc.description.abstract | In this study, we investigated the impact of a match in personality between a chatbot and the user. Previous research have proposed that personality can offer a stable pattern to how chatbots are perceived, and add consistency to the user experience. The assumptions regarding the effects of personality was investigated by measuring the effects of two chatbot agents, with two levels of personality, on the user experience. This study found that personality has a significant positive effect on the user experience of chatbot interfaces, but this effect is dependent on context, the job it performs, and its user group. | nb_NO |
| dc.language.iso | eng | nb_NO |
| dc.publisher | Springer Verlag | nb_NO |
| dc.title | Chatbot Personalities Matters: Improving the User Experience of Chatbot Interfaces | nb_NO |
| dc.type | Journal article | nb_NO |
| dc.type | Peer reviewed | nb_NO |
| dc.description.version | acceptedVersion | nb_NO |
| dc.source.pagenumber | 170-181 | nb_NO |
| dc.source.volume | 11551 | nb_NO |
| dc.source.journal | Lecture Notes in Computer Science | nb_NO |
| dc.identifier.doi | 10.1007/978-3-030-17705-8_15 | |
| dc.identifier.cristin | 1709290 | |
| dc.description.localcode | This is a post-peer-review, pre-copyedit version of an article published in [Lecture Notes in Computer Science] Locked until 17.4.2020 due to copyright restrictions. The final authenticated version is available online at: https://doi.org/10.1007/978-3-030-17705-8_15 | nb_NO |
| cristin.unitcode | 194,61,45,0 | |
| cristin.unitname | Institutt for design | |
| cristin.ispublished | true | |
| cristin.fulltext | original | |
| cristin.qualitycode | 1 | |
