A Research Literature Study of Enterprise Social Media Platforms in Organizations
Journal article, Peer reviewed
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Original versionBeta. 2019, 33 (1), 84-112. doi.org/10.18261/issn.1504-3134-2019-01-06
Media scholars have examined the effects of social media on society at large. The complex ways the same technology is adopted and implemented into organizational life is rather unclear. This aspect relates to a lack of research interest for new digital technologies among organizational researchers and creates a significant research knowledge gap. Therefore, this article provides a comprehensive literature research study on how Enterprise Social Media Platforms are used in organizations, covering research published from 2007 to 2016. Based on a relatively large data sample, the paper identifies seven large research streams on how organizational researchers have studied Enterprise Social Media Platforms. It also suggests areas for future research.