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From silos to cells: Reducing repetitive jobs through sociotechnical redesign

Vermeerbergen, Lander; Pless, Sam; Van Hootegem, Geert; Benders, Jos
Journal article, Peer reviewed
Accepted version
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URI
http://hdl.handle.net/11250/2596115
Date
2018
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  • Institutt for industriell økonomi og teknologiledelse [1893]
  • Publikasjoner fra CRIStin - NTNU [19694]
Original version
Economic and Industrial Democracy. 2018, 39 .   10.1177/0143831X18756758
Abstract
Given the negative effects of repetitiveness on employees’ well-being, organisational performance and societal expenditure, it is desirable to reduce the number of repetitive jobs. So far, intervention strategies seeking to reduce the number of such jobs have mainly focused on individual jobs, without taking into consideration that these are embedded in organisational structures. Employee surveys and interviews were collected to measure changes in organisational structures and job repetitiveness in 18 different organisations, which had each participated in a sociotechnical redesign programme. The findings show that making work units responsible for a complete product or service (i.e. implementing cells), or installing semi-autonomous teams, results in a decreased number of repetitive jobs. This study underlines the impact of interventions in organisational structures on decreasing the number of repetitive jobs, and challenges current intervention strategies.
Publisher
SAGE Publications
Journal
Economic and Industrial Democracy

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