Local adaption and central confusion: decentralized strategies for public service Lean implementation
Journal article, Peer reviewed
Accepted version
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http://hdl.handle.net/11250/2463350Utgivelsesdato
2018Metadata
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Sammendrag
There are a number of arguments for implementing public service Lean in a decentralized fashion, characterized by employee participation and local adaptions of the concept. This paper reports on a longitudinal case study of decentralized Lean implementation in a large Norwegian public service provider. The analysis points to unintended consequence of communication and co-ordination difficulties. The authors suggest ways of striking a reasonable balance between centralized and decentralized strategies of Lean implementation.