Key insights of work life at a large Norwegian company

Abstract

The goal of this paper was to identify key insights of work life for employees at the DNV department Well, Pipeline and Subsea, developing solutions for these insights and choosing one solution for more development as prototype. The paper used methods that placed an emphasis on the gathering employees’ experiences, i.e. a bottom-up process with mapping first and categories later.

The paper used methods from behavioral science (interviews, questionnaire and observation) to map the now situation and wanted situation in the department. Quantitative and qualitative data was analyzed and five key insights were developed; increase feedback, increase competence networks, increase cooperation, increase competence transfer an increase project size.

A workshop was held with the basis of the five key insights. The workshop included DNV employees of different position and experience. The group expanded on the key insights in discussion and worked to create solutions for each key insights. The workshop generated around 40 solutions, ranging in type from concrete tools to policy changes.

The solutions were structured and expanded upon and filtered for more development as a prototype. One solution was chosen from the “increase competence networks” key insight: a computer database program to satisfy the dual needs of increased interest in and knowledge about other employees in the department. The prototype used and categorized real information about sections, business areas, projects, competencies and individual employees. Individual information was gathered from seven employees, who had individual profiles created examples.

The prototype was tested using a computer in the workplace, by observing users testing the prototype and talking to the users about their experience. The testing yielded 20 new ideas, questions and comments, which were used in further iterations of the prototype.

In conclusion, the suggested way forward for the department and DNV is a focus on investigation (gathering more relevant information), informing (sharing the results and key insights) and involving (working with employees to develop solutions and continue improving the prototype).