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dc.contributor.authorAndre, Beate
dc.contributor.authorFrigstad, Sigrun Aasen
dc.contributor.authorNøst, Torunn Hatlen
dc.contributor.authorSjøvold, Endre
dc.identifier.citationJournal of Nursing Management 2015nb_NO
dc.description.abstractAim: To explore the factors that characterise the work environment, focusing on communication among nurses in stressful and non-stressful situations. Background: Nursing is often described as a stressful occupation. Implementation of change may be an additional stress factor. Methods: Nurses and assistant nurses completed a questionnaire from two different perspectives, ‘communication in non-stressful situations’ and ‘communication under stress’. The Systematising Person-Group Relations method was used to gather and analyse the data. Results: When the two perspectives, ‘communication in non-stressful situations’ and ‘communication under stress’, were compared, there were significant differences in 8 of the 12 factors. The stressful situations were characterised by low values in task orientation, caring, criticism, loyalty, acceptance, engagement and empathy; only the factor creativity had higher scores. Conclusion: The stressful situations were characterised by creative and spontaneous behaviour, not by task orientation and engagement, indicating a potential patient safety risk. Implications for nurse management: There is a need to help health-care workers develop more mature analytical and task-oriented behaviours related to both independent work and collaboration in stressful situations. Nursing leadership and organisation must focus on healthy work environments to promote engaged communication in stressful situations, ultimately increasing patient safety.nb_NO
dc.rightsNavngivelse 3.0 Norge*
dc.titleExploring nursing staffs communication in stressful and non-stressful situationsnb_NO
dc.typeJournal articlenb_NO
dc.typePeer reviewednb_NO
dc.source.journalJournal of Nursing Managementnb_NO
dc.description.localcode© 2015 The Authors. Journal of Nursing Management Published by John Wiley & Sons Ltd. This is an open access article under the terms of the Creative Commons Attribution-NonCommercial-NoDerivs License, which permits use and distribution in any medium, provided the original work is properly cited, the use is non-commercial and no modifications or adaptations are made.nb_NO

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Navngivelse 3.0 Norge
Except where otherwise noted, this item's license is described as Navngivelse 3.0 Norge