Blar i Institutt for maskinteknikk og produksjon på forfatter "Danivska, Vitalija"
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Service management – focus on customer experience
Klungseth, Nora Johanne; Danivska, Vitalija (Chapter, 2021)The service management concept, developed by two concurrent schools (Nordic and American), emphasizes customer-focused management practices and relates to the fields of marketing, operations, organizational behaviour and ...