Using Game-Based Learning to Prompt Reflective and Holistic Thinking in Project Management

Abstract

In this chapter, we argue that the strength of game-based learning is not restricted to improving motivation or engagement to learn project management concepts and methods. We demonstrate that game-based learning approach could as well be used to uncover biases and pre-made assumptions about how projects should be managed. The paper provides a thorough description of a project management game that is used in an introductory course in project management. The game was developed to demonstrate the scope and impact of assumptions and biases on the early phases of project development. The game provides the course participants with an opportunity to comprehend the importance of reflecting holistically before taking decisions. The game was developed to uncover the following biases: (1) focus on problem-solving; (2) bounded rationality bias, basing problem-solving on simplified models of reality that do not consider the complexity of contextual and external factors; and (3) groupthink bias. The game also demonstrates how these biases may result in failure to evaluate project outcome and failure to identify and involve key project stakeholders.