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The effects of patient care: A cross-sectional study of job stress, emotional exhaustion and job satisfaction among hospital employees
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- Institutt for psykologi 
A great deal of the Norwegian healthcare workforce is employed in hospitals. Their well-being is important not only for the hospital employees themselves, but also for their patients. The current study wished to investigate the effect of patient care on hospital employees' perceived amount of job stress, emotional exhaustion and job satisfaction. It was hypothesized that patient care would elevate levels of the two first outcome variables as patient care can be stressful and bring psychological strain on caregivers, but also that it would be rewarding and thus promote job satisfaction. The effects of hardiness, job control and social support were also examined in the study. The study was conducted with a quantitative survey among six departments at a hospital in Norway. Hierarchical regression analyses indicated that hours of patient care was not an insignificant predictor of the three outcome variables, as the effect could be argued to be embedded in the significant effect of occupations. Furthermore, some departments were also significant predictors of job stress and emotional exhaustion. The study also highlights the possible moderating effects that hardiness, job control and social support had on the outcome variables, whereas job control had the greatest impact on all. To lower perceived amount of job stress and emotional exhaustion, and elevate job satisfaction, it is suggested that interventions should focus on increasing hospital employees' perceived job control.