Blar i Institutt for sosiologi og statsvitenskap på forfatter "Clegg, Stewart"
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Reactivity and Resistance to Evaluation Devices
Forseth, Ulla; Clegg, Stewart; Røyrvik, Emil André (Journal article; Peer reviewed, 2019)This paper explores the trajectory of a novel evaluation device for customer satisfaction with service encounters and the performance of financial advisors. Drawing on literature on quantification and commensuration, ...