Blar i Fakultet for samfunns- og utdanningsvitenskap (SU) på forfatter "Åm, Heidrun Silvia"
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"Quality" on the Dashboard: How Datafication Changes the Measurement of Work and Performance in Public Healthcare Services
Tøndel, Gunhild; Åm, Heidrun Silvia (Chapter, 2023)Modern welfare states have a long tradition for measuring the quality of work and performance in public health and care services. Datafication is currently changing how this is done and thus, how quality is known. This ...