Browsing Fakultet for informasjonsteknologi og elektroteknikk (IE) by Journals "Reliability Engineering and System Safety"
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The cost for meeting SLA requirements; Implications for customers and providers
(Journal article; Peer reviewed, 2016)A Service Level Agreement (SLA) describes the service, the service-level objectives (SLOs), the price the customer should pay and the compensation if the SLOs are not met. There is a trade-off for the provider between the ...