Browsing NTNU Open by Author "Bue, Oda Lintho"
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Advancing Inclusive Service Design: Defining, Evaluating and Creating Universally Designed Services
Begnum, Miriam Eileen Nes; Bue, Oda Lintho (Peer reviewed; Journal article, 2021)Service Design (SD) may be viewed as the merge of digital, intangible and physical touchpoints to form holistic user experiences. It is a fast-growing discipline; however, universal design (UD) awareness is lacking. At ... -
Inclusive Service Design: Current practices and future recommendations - A contribution to ensuring Service Design methodology is flexible, sensitive and adaptable to wide user groups.
Bue, Oda Lintho (Master thesis, 2017)Service design as a design discipline experience a growing attention and development. The design approach does not have a clear definition yet, but are increasingly involved in many aspects in our society, from developing ...