Browsing NTNU Open by Author "Vasilakopoulou, Polyxeni"
Now showing items 1-4 of 4
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Affordances in Human-Chatbot Interaction: A Review of the Literature.
Mygland, Morten Johan; Schibbye, Morten; Pappas, Ilias; Vasilakopoulou, Polyxeni (Peer reviewed; Journal article, 2021)The present study advances our understanding of human-AI interactions, by identifying and analyzing chatbot affordances in prior research. The results of this review consolidate research findings on chatbots’ affordances, ... -
Developing human/AI interactions for chat-based customer services: lessons learned from the Norwegian government
Vasilakopoulou, Polyxeni; Haug, Arve; Salvesen, Leif Martin; Pappas, Ilias (Journal article; Peer reviewed, 2022)Advancements in human/AI interactions led to smartification of public services via the use of chatbots. Here, we present findings from a clinical inquiry research project in a key public service organisation in Norway. In ... -
A sociotechnical perspective for responsible AI maturity models: Findings from a mixed-method literature review
Akbarighatar, Pouria; Pappas, Ilias; Vasilakopoulou, Polyxeni (Peer reviewed; Journal article, 2023)As artificial intelligence (AI) is increasingly used in various industries, it becomes crucial for organizations to enhance their capabilities and maturity in adopting AI responsibly. This paper employs a mixed-method ... -
What do citizens think of AI adoption in public services? Exploratory research on citizen attitudes through a social contract lens
Schmager, Stefan; Grøder, Charlotte Husom; Parmiggiani, Elena; Pappas, Ilias; Vasilakopoulou, Polyxeni (Chapter, 2023)The adoption of Artificial Intelligence (AI) by the public sector has the potential to improve service delivery. However, the risks related to AI are significant and citizen concerns have halted several AI initiatives. In ...