Browsing NTNU Open by Author "Stokoe, Elizabeth"
Now showing items 1-9 of 9
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Asking more than one question in one turn in oral examinations and its impact on examination quality
Skovholt, Karianne; Solem, Marit Skarbø; Vonen, Maria Njølstad; Sikveland, Rein Ove; Stokoe, Elizabeth (Peer reviewed; Journal article, 2021)The assessment of oral skills is a key part of school examination systems around the world. Typically, examiners engage candidates in a conversational encounter to elicit assessable talk. However, we know little about how ... -
Can humans simulate talking like other humans? Comparing simulated clients to real customers in service inquiries
Stokoe, Elizabeth; Sikveland, Rein Ove; Albert, Saul; Hamann, Magnus; Housley, Will (Peer reviewed; Journal article, 2020)How authentic are inquiry calls made by simulated clients, or ‘mystery shoppers’, to service organizations, when compared to real callers? We analysed 48 simulated and 63 real inquiry calls to different veterinary practices ... -
A Cry for “Help”? How Crisis Negotiators Overcome Suicidal People's Resistance to Offers of Assistance
Sikveland, Rein Ove; Stokoe, Elizabeth (Peer reviewed; Journal article, 2023)This paper explores how police negotiators offer “help” to suicidal persons in crisis. The phrase “a cry for help” is long associated with suicide ideation, and “help” is a key offer made in crisis situations. However, we ... -
How do students receive help from teachers? Initiating assistance in small group classroom interactions
Solem, Marit Skarbø; Sikveland, Rein Ove; Stokoe, Elizabeth; Skovholt, Karianne (Journal article; Peer reviewed, 2023)How do teachers decide when and how to help their students if not explicitly asked to do so? Based on conversation analysis of 14 hours of video-recorded small group interactions in secondary schools, we discovered that ... -
Overcoming Suicidal Persons’ Resistance Using Productive Communicative Challenges during Police Crisis Negotiations
Sikveland, Rein Ove; Kevoe-Feldman, Heidi; Stokoe, Elizabeth (Peer reviewed; Journal article, 2020)This paper reveals how negotiators, from the police and emergency call centres, overcome resistance towards the negotiation from suicidal persons in crisis. Communication guidance to hostage and crisis negotiators recommends ... -
Preparing to talk: Behind-the-scenes planning between negotiators for subsequent communication with persons in crisis
Stokoe, Elizabeth; Sikveland, Rein Ove; Hamann, Magnus (Peer reviewed; Journal article, 2022)Police negotiators work in small units or teams. In a crisis negotiation, one of the team becomes the ‘primary’ negotiator and talks with the person in crisis. However, because the person in crisis may refuse to participate, ... -
Should police negotiators ask to ‘talk’ or ‘speak’ to persons in crisis? Word selection and overcoming resistance to dialogue proposals
Sikveland, Rein Ove; Stokoe, Elizabeth (Peer reviewed; Journal article, 2020)This article explores whether and how word selection makes some proposals easier to resist than others. Fourteen cases (31 hours) of UK-based police crisis negotiation were analyzed exploring (a) how negotiators use the ... -
Vocabularies of social influence: Managing the moral accountability of influencing another
Huma, Bogdana; Stokoe, Elizabeth; Sikveland, Rein Ove (Peer reviewed; Journal article, 2020)While there are many definitions and conceptual accounts of ‘persuasion’ and other forms of social influence, social scientists lack empirical insight into how and when people actually use terms like ‘persuade’, ‘convince’, ... -
When delayed responses are productive: Being persuaded following resistance in conversation
Stokoe, Elizabeth; Huma, Bogdana; Sikveland, Rein Ove; Kevoe-Feldman, Heidi (Peer reviewed; Journal article, 2020)Conversation analysts have long since demonstrated that, in responding to an initiating action (e.g., question), recipients have at least two ways to respond; response options (e.g., answer, non-answer) are not equivalent, ...