• The digital public encounter 

      Schmidt, Michaela Margarethe; Farshchian, Babak Amin; Hofmann, Sara (Peer reviewed; Journal article, 2023)
      The digitalization of the public sector impacts nearly all aspects of public service provision, including the interaction between citizens and public officials, also known as public encounter. This traditionally face-to-face ...
    • The impact of digitalization on frontline employees’ knowledge work – a literature review 

      Schmidt, Michaela Margarethe; Farshchian, Babak Amin (Peer reviewed; Journal article, 2024)
      Information and Communication Technologies are transforming the public sector, e.g. in the form of self-service solutions, automated decision-making, and case management systems. These technologies change the work practices ...
    • Sustainability integration in a higher education computer science department – a case study 

      Schmidt, Michaela Margarethe; Cristea, Rares; Parmiggiani, Elena; Hjelsvold, Rune (Peer reviewed; Journal article, 2023)
      Integrating sustainability into teaching practices in higher education is a challenge that is addressed both from the top down through institutional policies and from the bottom up through individual contributions. In this ...