• The digital public encounter 

      Schmidt, Michaela Margarethe; Farshchian, Babak Amin; Hofmann, Sara (Peer reviewed; Journal article, 2023)
      The digitalization of the public sector impacts nearly all aspects of public service provision, including the interaction between citizens and public officials, also known as public encounter. This traditionally face-to-face ...
    • Understanding Civic Engagement on Social Media Based on Users’ Motivation to Contribute 

      Hofmann, Sara; Pappas, Ilias (Peer reviewed; Journal article, 2021)
      Socialmediaoffervariousopportunitiesforcivicengagementby,e.g., liking, sharing, or posting relevant content. Users’ motivation to contribute to relevant topics is quite divers and can stem from an intrinsic motivation to ...