Blar i NTNU Open på forfatter "Chandiri, Mounika"
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Users on the Move: On Relationships Between QoE Ratings, Data Volumes and Intentions to Churn
Fiedler, Markus; De Moor, Katrien; Ravuri, Hemanth; Tanneedi, Prithvi; Chandiri, Mounika (Chapter, 2017)For a long time, the risk of customer churn, i.e. to leave an operator, has been used as argument in favor of Quality or Experience (QoE) research. However, the understanding of how churn behavior and QoE are related is ...