Blar i NTNU Open på forfatter "Borge, Hege Louise"
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Co-creation as a Means to Align Conceptual and Mental Models in System Development: - An Exploratory Case Study of Older Adults as Users of Web-based Public Services
Borge, Hege Louise; Leikvold, Andrea (Master thesis, 2018)In 2014, the Norwegian government introduced the strategy "Digital by Default" (Norwegian: "digitalt førstevalg"), which means all correspondence with the public sector should become digital. However, the web services ...