Blar i NTNU Open på forfatter "Hamann, Magnus"
-
Can humans simulate talking like other humans? Comparing simulated clients to real customers in service inquiries
Stokoe, Elizabeth; Sikveland, Rein Ove; Albert, Saul; Hamann, Magnus; Housley, Will (Peer reviewed; Journal article, 2020)How authentic are inquiry calls made by simulated clients, or ‘mystery shoppers’, to service organizations, when compared to real callers? We analysed 48 simulated and 63 real inquiry calls to different veterinary practices ... -
Preparing to talk: Behind-the-scenes planning between negotiators for subsequent communication with persons in crisis
Stokoe, Elizabeth; Sikveland, Rein Ove; Hamann, Magnus (Peer reviewed; Journal article, 2022)Police negotiators work in small units or teams. In a crisis negotiation, one of the team becomes the ‘primary’ negotiator and talks with the person in crisis. However, because the person in crisis may refuse to participate, ...