Browsing NTNU Open by Author "Storhaug, Hilde"
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A qualitative study of employees' opinions on establishing a generic call-centre
Storhaug, Hilde; Mead, Sara-Maria Bjune; Steinsbekk, Aslak (Journal article; Peer reviewed, 2017)Background: To investigate opinions among employees at an Out-of-Hours general practitioner (OOH-GP) service and a safety alarm service about the establishment of a generic call-centre. Methods: Qualitative study using ...