Browsing NTNU Open by Author "McDermott, Aoife"
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Managers Shaping the Service Triangle: Navigating Resident and Worker Interests Through Work Design in Nursing Homes
Vermeerbergen, Lander; McDermott, Aoife; Benders, Jos (Peer reviewed; Journal article, 2021)Managers play a key role in shaping the service triangle and navigating stakeholder interests within this. In health care, labor shortages are prompting consideration of the consequences of care delivery for service users ...