Browsing NTNU Open by Author "Kevoe-Feldman, Heidi"
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Overcoming Suicidal Persons’ Resistance Using Productive Communicative Challenges during Police Crisis Negotiations
Sikveland, Rein Ove; Kevoe-Feldman, Heidi; Stokoe, Elizabeth (Peer reviewed; Journal article, 2020)This paper reveals how negotiators, from the police and emergency call centres, overcome resistance towards the negotiation from suicidal persons in crisis. Communication guidance to hostage and crisis negotiators recommends ... -
When delayed responses are productive: Being persuaded following resistance in conversation
Stokoe, Elizabeth; Huma, Bogdana; Sikveland, Rein Ove; Kevoe-Feldman, Heidi (Peer reviewed; Journal article, 2020)Conversation analysts have long since demonstrated that, in responding to an initiating action (e.g., question), recipients have at least two ways to respond; response options (e.g., answer, non-answer) are not equivalent, ...