Urban heritage facility management: A scoping review

Abstract

This review examines current discussions from the cross-section study between urban heritage conservation and urban facility management fields in the academic literature from 2011–2020. The purpose is to identify the gaps within the examined papers to reveal the challenges and opportunities in the combined fields using the United Nations Educational, Scientific, and Cultural Organization (UNESCO)’s recommendation of the historic urban landscape (HUL) approach. The scoping review procedure was followed. The six critical steps and four supporting tools of the HUL approach were used to analyze the examined papers. Most aspects of urban heritage management within the body of literature were directly related to urban-scale facility management. The potential usage of building information modelling became one of the most discussed technological aspects. The expansion of the public–private partnership model into the public–private–people partnership is considered as a new potential business model. At the same time, the adaptive reuse approach is deemed to be the most sustainable method of managing heritage areas. This scoping review identified the financial tools as the most under-researched urban heritage facility management component. Therefore, it needs to be endorsed among the scientific communities to improve the knowledge and provide operable guidelines for the authorities and practitioners in the urban heritage field. Keywords: facility management (FM); urban FM; urban heritage; conservation; the HUL approach