| dc.description.abstract | Purpose: This study offers interesting insights about how organizational setting in different cultures leads to contrasting outcomes on part of employee engagement and burnout. It will contribute to a further understanding of how and why the work environment and the type of job demands and resources effect employee psychological patterns of engagement and well-being or otherwise burnout or energy depletion. The study will further provide useful insights to determine the nature of relationship between job characteristics and employee outcomes in two different cultural settings and ultimately draw conclusions that could be helpful in future research. The research will seek to explore the international business issues regarding human resource management and employee well-being and will proposedly offer results that could be helpful for managers when applying management theories within organizations.
Methodology/Design/Approach: The methodology adopted for conducting this study involves the use of questionnaire-based e-surveys of the McDonald's Corporation, an American fast food company having multiple franchises in the world. Data is collected from two countries, Switzerland and Pakistan and after cleaning and screening of the data, a structural equation modeling (SEM) and Multi-group analysis approach is adopted to generate evidence for hypotheses testing formulated on the basis of systematic literature review.
Findings: The study findings revealed job insecurity and workload as the most prominent job demands influencing occupational burnout and along with this colleague support turned out to be the only job resource that impacted employee engagement significantly. Similarly, the research findings disclosed evidence for employee engagement as an antecedent of organizational citizenship behavior. In addition to this, the multi-group analysis revealed significant differences among the two countries on the basis of job insecurity and colleague support. The additional analysis depicted working tenure in the organization to impact burnout significantly.
Implications: The study findings would be helpful for multinational organizations operating in eastern as well as western cultures to identify the factors affecting their employees due to the difference in cultural values. Furthermore, the results would help decision makers which areas/departments of work require improvement and which policies and procedures should be altered keeping in view the job demands and the available resources.
Keywords: Job Insecurity, Workload, Work Timings, Colleague Support, Supervisor Support, Financial Rewards, Employee Engagement, Occupational Burnout, Organizational Citizenship Behavior | |