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dc.contributor.advisorTorvatn, Tim Kristian Andreasnb_NO
dc.contributor.advisorEkambaram, Anandasivakumarnb_NO
dc.contributor.authorRock, Rubennb_NO
dc.contributor.authorRobles Dobler, Cuauhtemocnb_NO
dc.date.accessioned2014-12-19T14:29:31Z
dc.date.available2014-12-19T14:29:31Z
dc.date.created2014-06-11nb_NO
dc.date.issued2013nb_NO
dc.identifier723986nb_NO
dc.identifierntnudaim:9095nb_NO
dc.identifier.urihttp://hdl.handle.net/11250/266563
dc.description.abstractThe emergence of global markets has opened international sourcing opportunities for firms to seek for the best customer value derived from suppliers scattered around the globe. These new opportunities raise the importance of supply chain functions in the firm; not only it provides the materials to be transformed into a final product, it additionally performs a strategic function in the firm as a continuous source of competitive advantage. Supply chain literature puts great emphasis in value creation but fails to acknowledge the role played by the network relationships under a systemic perspective. In this study we aim to analyze the vehicles for value creation within relationship and knowledge management. For this, we analyze the existing literature containing relevant strategic frameworks and external factors that, under a holistic view, affect the customer-supplier relationship behavior towards knowledge transference and, therefore, customer value creation. The study?s proposals are complemented with an empirical study of the supply network relationships of four companies in the automotive industry. The results show that in order to bring value, under a knowledge-based perspective, current practices in supply chain management can be complemented by the inclusion of the social factors in the relationship management, namely trust and power. In addition, it was found that the functional areas are currently excluded in several dimensions from the supply chain management activities; this results in inefficiencies in the customer value creation.nb_NO
dc.languageengnb_NO
dc.publisherInstitutt for industriell økonomi og teknologiledelsenb_NO
dc.titleCustomer - Supplier Relationship and Knowledge Management: A Value Creation Process in SCMnb_NO
dc.typeMaster thesisnb_NO
dc.source.pagenumber137nb_NO
dc.contributor.departmentNorges teknisk-naturvitenskapelige universitet, Fakultet for samfunnsvitenskap og teknologiledelse, Institutt for industriell økonomi og teknologiledelsenb_NO


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